Introduction

Over a relatively short period, certain instances occurred where certain battery packs installed in Toshiba portable computers caught fire. Based on its investigation, the battery supplier concluded that certain battery cells manufactured in a specific manufacturing lot could be affected by a certain issue that could potentially lead to a safety issue. According to investigations of the battery supplier, this replacement program should be limited to the manufacturing lot of the battery cells covered by this notice. Toshiba decided to launch a new replacement program for the battery packs identified by the battery supplier containing the battery cells manufactured in the specific manufacturing lot.

Customers whose Toshiba portable computers contain the subject battery packs are eligible to receive a replacement battery packs free of charge.

We strongly recommend that customers participate in this New Voluntary Battery Pack replacement program as soon as possible.

The subject battery packs will be replaced free of charge. This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer.

Safety tips for the customers whose battery packs are identified as the subject battery packs:

Consult the “Instruction Manual for Safety and Comfort” and comply with its instructions.

Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.

However, if you do use the battery pack before it is replaced:

• Avoid using the subject battery pack with AC adaptor power cord.
• Use your Toshiba portable computer within the recommended temperature range.
• Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
• When recharging your Toshiba portable computer, do not leave the computer unattended.