Use of the downloadable utility software is the preferred and recommended method to perform battery
pack identification.


Note that visual identification may produce an inaccurate result. It is possible that visual identification may indicate that the battery pack should be replaced, but the result of the BatteryCheck utility software indicates that the battery pack does not need to be replaced. If the results of these two identification methods do not match, the utility software result (not the visual result) is the accurate result.

Step 1 Please turn off and unplug your computer before removing the battery pack for visual inspection.

Step 2 Remove the battery pack from the computer.

Step 3 Following the instructions below, identify the battery packs by looking at the battery pack label.

Step 4 Check the first 12 alphanumeric characters on the barcode on the edge of the battery pack (circled in red in the above picture). If the characters match any of the 8 sets of alphanumeric characters in the table below, go to step 2. If the characters do not match, you do not have a subject battery pack. · G71C0004G210 · G71C0004G610 · G71C0004G810 · G71C0006B210 · G71C0004S210 · G71C0004S610 · G71C00063210 · G71C00064210

Step 5 Check to see if the first 4 alphanumeric characters on the lower line (circled in red in the picture on the right), start with any of the following: · 4907 through 4930, 4X**, 4Y**, 4Z** · 5*** · 61**, 62**, 63**, 6401 through 6419

Step 6 If this set of 4 alphanumeric characters starts with any of the above, your battery pack is eligible for the replacement program.

Step 7 If the characters detailed in steps 5 and 6 above match your battery pack, please write down the first 12 digit alphanumeric characters as “Battery Model Name”, and the 8 digits (before AS*) as “Battery Serial No”.

Step 8 Should you not be able to download the test utility and believe you may have identified a battery eligible for free replacement by following the visual inspection instructions above, please contact the Toshiba Help Desk or a Toshiba Authorized Service Provider in your country.

If you have any questions, please call the Toshiba Help Desk in your country:

· Britain: 0870 444 8936
· Germany: 01805 96 90 10 (€ 0,12/Min. from standard DTAG net)
· Austria: 0810 96 90 10 (€ 0,10/Min. from standard Ö net)
· France: 0892 6970 92
· Portugal: 0707 266 266
· Spain: 902 283 283
· Netherlands: 0900 1000 1000
· Belgium: 070 22 33 44
· Luxemburg: +32 70 22 33 44
· Italy: 02 6968 2629
· Switzerland: 0848 84 52 50
· Ireland: 1 248 1 248

If a call centre number is not listed for your country, please click here to search for a Toshiba Authorized Service Provider.