Battery Pack identification
If you own one or more of the Toshiba computer models above, or one or more of the accessory batteries listed above, then please determine whether the battery packs eligible for free replacement are actually installed in your computer. By far the easiest and most accurate way to make this determination is with Toshiba's BatteryCheck utility software. The BatteryCheck utility software will identify whether the battery pack eligible for free replacement is installed in a Toshiba portable computer. If a battery pack is identified for free replacement, the utility software will launch your web browser and automatically fill in a form on the Toshiba Support website with computer and battery pack identification information. You will be asked to add your shipping information and submit the no-charge replacement order. The BatteryCheck utility software is very small, so it may be downloaded quickly. Click the following link to download the
BatteryCheck utility software, then run it and follow the simple on-screen instructions.
If you do not want to download and use the BatteryCheck utility software, you may wish to choose to follow the instructions in the Manual Battery Pack Identification document to visually determine whether you have a battery pack eligible for free replacement, and to then obtain the Battery Model Name and Battery Serial Number. This manual method requires that you remove the battery pack from the computer, and then visually match identification numbers on the battery pack's identification label with those listed in the Manual Battery Pack Identification document. Note that this visual identification may produce an inaccurate result. It is possible that visual identification may indicate that the battery pack should be replaced, but the BatteryCheck utility software indicates that the battery pack does not need to be replaced. If the results of these two identification methods do not match, the utility software result (not the visual result) is accurate. Use of the utility software is the preferred and recommended method to perform battery pack identification. Click the following link to download the
Manual Battery Pack Identification and follow the instructions.
Safety tips for the customers whose battery packs are identified as the subject Sony battery packs:
Consult the “Instruction Manual for Safety and Comfort” and comply with its instructions.
Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.
However, if you do use the battery pack before it is replaced:
- Avoid using the subject Sony battery pack with AC adaptor power cord.
- Use your Toshiba portable computer within the recommended temperature range.
- Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
- When recharging your Toshiba portable computer, do not leave the computer unattended.
If you would like more information about the Sony Battery Pack Voluntary Replacement Program, please read our
frequently asked questions document. 
