IMPORTANT NOTICE: TOSHIBA BATTERIES (Programm 1)

Toshiba has identified a potential charging or discharging issue with certain Toshiba battery packs. Potentially affected battery packs may not properly charge or discharge. The potentially affected battery packs were sold as accessories (“Optional Battery Packs”) or are included in certain Notebook PCs manufactured between March and May 2006.

There is no potential safety concern to the user or the battery.

Toshiba is offering a voluntary exchange of the potentially affected batteries to customers free of charge. Please note that only potentially affected batteries will be subject to a free of charge exchange. Notebooks containing potentially affected batteries are not included in the exchange program, only the batteries.

Listed below are the models and optional batteries which could be affected by this issue. Please note that not all of the notebook PCs within each listed model have an affected battery pack. If your model is included in the list or if you have an Optional Battery Pack included in the list please continue with the instruction at the bottom of this document.

A. POTENTIALLY AFFECTED NOTEBOOK PCs:

Please check the PC root Part Number shown on the sticker attached to the bottom of the PC (photograph 1) and check if your PC appears in the list of the potentially affected models below. If your PC is listed in the list below please proceed to Step C below.

The list below includes all potentially affected Notebook Models:


Model Name

Satellite A100

Satellite A110

Tecra A7

Satellite Pro A100

Satellite Pro A110

Equium A100

Satellite M70

Satellite Pro M70

Equium M70

Satellite M50

Satellite Pro M50

Equium M50

Satellite M100

Equium A110

Tecra A6

B. POTENTIALLY AFFECTED OPTIONAL BATTERY PACK LIST:

If you have purchased an Optional Battery Pack, please see the model number of the battery pack (photograph 2) and check if your Optional Battery Pack appears in the list below. If your battery pack is one of the potentially affected, please write down the model number, and proceed to Step C.

The list below includes all affected Option Battery Packs:

PA3465U-1BAS
PA3399U-2BAS
PA3400U-1BAS
PA3465U-1BRS
PA3399U-2BRS
PA3400U-1BRS
PA3451U-1BRS


C. IDENTIFYING SUSPECT BATTERIES:

(1) Test Utility:

Toshiba has developed a test utility to help you detect whether your battery is potentially affected. If so, you will be told to follow the instructions provided in the utility to order a replacement battery from Toshiba, at no charge.

To download the utility, please click here.

(2) Visual Inspection:

If you cannot download the test utility, click here
and follow the Visual Inspection instructions.

If you have any questions, please call the Toshiba Help Desk in your country:

  • Great Britain: 0870 444 8936
  • Germany: 01805 96 90 10 (€ 0,12/Min. from standard DTAG net)
  • Austria: 0810 96 90 10 (€ 0,10/Min. from standard Ö net)
  • France: 0892 6970 92
  • Portugal: 0707 266 266
  • Spain: 902 283 283
  • Netherlands: 0900 1000 1000
  • Belgium: 070 22 33 44
  • Luxemburg: +32 70 22 33 44
  • Italy: 02 6968 2629
  • Switzerland: 0848 84 52 50
  • Ireland: 1 248 1 248

If a call centre number is not listed for your country, please click here to search for a Toshiba Authorized Service Provider.

If you’d like more information about the Toshiba Battery Exchange Program, please read our frequently asked questions (FAQ) document.